Returns & Refunds

Eligible Returns

• Item received is defective or damaged
• Item does not match the description on the website
• Wrong item delivered
• Item is dead on arrival (DOA)

Non-Returnable Items

• Items showing physical damage caused after delivery
• Items returned without original packaging and accessories
• Consumables (screen protectors, cables) once opened
• Items returned after the 7-day window

How to Initiate a Return

1. Contact us at [email protected] with your order reference
2. Describe the issue and attach photos of the item and packaging
3. Our team will respond within 1 business day with next steps
4. Ship the item to our Lagos address (return shipping is covered for DOA/wrong items)

Refunds

Approved refunds are processed within 5–7 business days to the original payment method. For bank transfer payments, we will contact you for your account details. Delivery fees are non-refundable unless the return is due to our error.

Exchanges

We offer like-for-like exchanges for DOA or incorrect items. Subject to stock availability. If an exact replacement is unavailable, we will offer a full refund.